Hello, Arrow98.
We would like to get to this bottom of this and fix the bank rules issue. I also sincerely appreciate your initiative to help on the issue on behalf of the other users here.
I would like to personally bring the engineers over for updates or details about the bank feeds issue. However, they don't have access to this forum. One way to have them work on the issue is to contact our support agents, and they will coordinate with the engineers and let them check and work on the bank rules system.
Our support agents will create an investigation regarding the bank rules, and our engineers will work on it to fix it. Though, you can also request for a supervisor as soon as you get in touch with an agent.
Since you have an existing case (back in 2019 and possibly on this year), you can let our support people check the notes.
Use the same phone number or you can follow the instructions provided by my colleagues on the previous replies.
If you haven't already done it yet, you can manually match or categorize those open invoices with the ACH payments in the meantime.
If you'd like to reconcile your books after manually categorizing your transactions, you can check this article for a guide: Reconcile an account in QuickBooks Online.
I thank you for your time in replying to this thread. If you have any other concerns with your bank feeds transactions, I'd be more than willing to help. If you'd like to share your thoughts about QuickBooks Online, let's hear them out in your reply.
