Thanks for coming to the Community for help, @Nick-Ice.
I appreciate you reaching out to our phone and chat support for assistance. We’re receiving high call/chat volume due to tax season, so hold times may be increased.
Now that you’re in the Community, I’ll do everything I can to help you get your most updated transactions in QuickBooks Online.
Just to clarify, did you get any specific error message when downloading transactions? Additional information about this concern will help us look for the right solution in solving the problem.
While most banks allow both nightly downloads and manual updates, American Express has different limitations when downloading transactions. We can manually update to refresh the connection between bank and QBO.
Here’s how:
1. Click Banking from the left pane.
2. Select Update in the upper right of the screen.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
Take a look this article for additional information: How to manually update an account to fix banking errors.
If you get the same result after the manual update, I suggest checking out this article for other recommended troubleshooting steps: Fix online banking errors in QuickBooks Online.
That should do it. Please let me know how it goes. I'll be on a lookout for your response, @Nick-Ice. Take care!
