Banking
Hello, crowesmobile.
This isn't what we want you to experience. I would also feel the same if I'm being passed around with no resolution. That said, I'd like to make it better for you by helping you resolve the Invalid Reference Id error code.
The message suggests that it has something to do with your sales items. You might've checked this with our support, but let's review your products and services in QuickBooks. Look for inactivated items that can cause the error message.
Here's how:
- Click the Gear icon, then select Products and services.
- Open the Filter menu.
- Set the Status to Inactive.
- Click Apply.
Check the items with the (deleted) tag beside them, then reactivate them by clicking the Make active link to resolve the error message.
I would also check your third-party's app settings and review the correct steps in syncing the products and services in QuickBooks.
Also if you want to proceed to file your complaint, you'll want to contact our support. That way, our agents will be able to raise your concerns to the correct department. Follow the steps provided by MariaSoledadG.
If you also need to take care of your bank transactions after fixing the issue, you can check this article for a guide: Categorize and match online bank transactions in QuickBooks Online.
Should you have any other concerns, you can always post here in the Community space. I'm always here to listen and ensure your needs are taken care of.
