The last four days of dealing with quick-books support staff has been the worst experience with customer support I have ever had, today being the worst. Started today at around 1:30 and was hang up on twice at around 9 pm eastern after explaining my issues several times to at least 5 different people, most of which had no business assisting me with the problems I'm having. Why would I be transferred to someone from payroll or sales for an error code sent to the third-party app error log from quick-books.
Here is the error generated by quick-books and sent to the third party app error log , " Invalid Reference Id: Line.SalesItemLineDetail.ItemRef " , clearly that is not an issue for a sales team or a payroll member of which I was passed around too multiple times today. All day today it seemed all they were doing was wasting my time and doing their best to see how far they push me before I would explode over the phone in a rage to them. I was passed around just for fun, it took me all of one minute of searching on you-tube to find what appears to be one of their coding engineers discussing the very issue I'm having with quick-books in January 2015, and that it’s a coding error with-in my quick-books account. Is there anywhere I can go to file a complaint with some repercussions for all those involved for wasting my time? I have talked to eleven people over the last week with the first suggesting I go watch some of Hector’s you-tube tutorials on quick-books and that a little more accounting knowledge will fix my problem, the second spent the whole twenty minutes coughing and hacking into the phone, and the rest just keep asking the same questions over and over, do they not take notes. I mean really, if I treated my customers the way I've been treated over the last week especially the way I've been treated today I would no longer be in business. It is absolutely disgusting, almost two days of lost income because a company does not want to stand behind their product and offer the correct support where it is needed.
