Hi CJumaga!
Thanks for joining this thread. Allow me to assist you with the reconciliation.
You're right. QuickBooks Online won't allow you to make a new reconciliation if there's a discrepancy or problem from the previous one. However, you can still re-reconcile it to fix the issue.
Once you recorded the customer invoice payment, make sure to deposit it as you normally do. Then, follow these steps:
- Go to the Gear icon and select Reconcile.
- Select the affected bank account under the Account drop-down.
- Enter the new Ending balance after you deposited the right amount and the same Ending date from the previous reconciliation.
- Add other necessary details and tap Start reconciling.
- Reconcile the new deposit transaction. Make sure the difference is zero, then tap Finish now.
Here are some links you can check. These will show you how to fix reconciliation issues if you encounter one again, and how to save a report for future use:
Do you need help in reviewing the activities made on your account? You'll want to use the audit log in QuickBooks Online.
Keep on posting here if you need additional assistance. Take care!
