Thank you for providing details, Heather-Starr.
Let me share what I know about the alert you receive when connecting your bank into QuickBooks Online.
This happens when your bank or financial institution needs you to verify some information for security reasons. It'll usually ask you to answer security questions or you need to enter a one-time password (OTP).
That being said, it depends on your financial institution if you really need to go through this process each time you update your online banking. If you're able to verify all the info asked but still getting the same error, I recommend contacting your bank to help you access it.
I've included this article to know what to do if you receive bank errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.
You can also check out this link if you'd like to try and manually upload bank transaction into QuickBooks Online.
Post your concerns or click the reply button below if you still have other questions about banking. I'm always here to help. Have a nice weekend!
