Hello, TheBarkingLlama Bookkeeping.
Thank you for joining the thread. Have you tried clearing the cache or use other supported browser? The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If the alert isn't showing when in Incognito mode, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate. Otherwise, you can try using other supported browsers to be through.
Otherwise, If the error persists, I highly recommend getting in touch with our Support Team again. They can check whether there is an ongoing issue or your account is on security hold.
I'll be adding again the steps to contact us to help other users like you. Here's the process:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Click Talk to human.
- Select the way you want to connect with us.
Once connected, a live agent can look into your account securely and review it
.
When everything is in place, you may also check out the topics from this link for more tips about banking rules while working with QuickBooks: Bank Rules in QBO.
If you need additional assistance with your QuickBooks, please feel free to notify me by adding a comment below. I'm more than happy to help. Keep safe!
