Hello there, kane_2.
I appreciate you for reaching out to the Community. I'm here to provide additional clarification with using QuickBooks Desktop.
The import and export process for QuickBooks Desktop for Windows and Mac is different. For users using the Windows version, they can only import list in the CSV format.
For additional insights, I'm adding this article: Import/export CSV files.
If you're now having issues with the import function in the Mac version, I recommend you give us a call. One of our Phone Support Specialists will need to check your program settings and set up to ensure it'll work at its best.
You can reach them through these steps:
- Go to: https://help.quickbooks.intuit.com/en_US/contact#
- Select QuickBooks Mac Desktop.
- Select a topic.
- Scroll down and click Get Phone Number.
Please be sure to let me know if there's anything else I can do to help you succeed.
