Thanks for taking the time to get back on this thread, Lisa_S.
I'm here to share some information about your credit card subaccount setup.
Before connecting to Online Banking, you'll need to verify from your bank how they send the transactions. If the data download to one account, then connect the parent. Otherwise, you'll have to link the subaccounts only.
Please note that we're unable to connect both a parent and its subaccount. Doing so will show a message that the account is already connected.
For more details, I'd suggest checking out this article: Connect the Accounts to Online Banking.
Once you downloaded the transactions to the correct account, I encourage categorizing them in QuickBooks. This ensures your books are accurate.
Please keep us posted on your progress in downloading the transactions. I'm determined to ensure your record is correct.
