Hello, Shawn.
Thanks for getting back to us, and for clarifying your platform. I have a couple of solutions to help you fix the autofill issue on your QuickBooks Mac.
You might've already tried this during your call with our support, but let's use the Verify/Rebuild tool to fix the autofill issue. A certain data-related problem can cause this. To use the tool:
- Go to File, then hover on Utilities.
- Select Verify Data.
- Click OK.
- Wait for the process to complete.
- When the Verify process detects some issues, go back to the Utilities selection again.
- Choose Rebuild Data this time.
- Follow the prompts to complete the process.
Another solution is to do the clean install process. You can read this article for the complete guide: Reinstall QuickBooks for Mac using clean install.
After fixing the issue, do you need help with the reconciliation routine? This article can guide you through the workflow and details: Reconcile bank and credit card accounts (Mac).
I'm always here to help you out, so don't hesitate to reply if you need help managing your users or transactions. I can also help you out with any other processes in QuickBooks Mac.
