Thanks for joining us here, DaniDawg!
Bank rules in QuickBooks Online help to easily categorize the imported transactions. Let me help you in fixing the issue with your Paypal transactions.
What I can suggest is to delete and recreate the bank rule you created. Follow these steps:
- Go to the Banking/Transactions menu and select Rules.
- Search the Paypal rule you've set up. Under the Action column, click the drop-down and select Delete.
- Tap Yes to confirm.
Follow the steps in this article on how to set up a new one: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Once done, check on your future imported transactions if it resolves the error. If not, I suggest reaching out to our Support Team for investigation:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Paypal Transactions".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Also, you can visit this page if you need more articles and references related to banking: Learn more.
Keep your posts coming if you need anything else. We'll help you!
