Thank you for providing that detailed information, dgbenge.
Let me help you download your bank transactions successfully.
Based on the error message you've provided, we need to make sure your account is active. Here's how to do that.
- Click Lists at the top menu bar.
- Choose Chart of Accounts.
- At the bottom, click the drop-down arrow.
- Select Show Inactive Accounts.
- Hit the X mark beside the inactive accounts. This will make the account active again.
If your account is active, check the mapping of your import file by following the steps in this link.
You can check out this article to help you fix errors when using the web connect: Fix common Web Connector errors in QuickBooks Desktop
I've also added this article for your future reference: Import and export data in QuickBooks Desktop
Please don't hesitate to let me know if I can be of additional assistance downloading your bank transactions in QuickBooks. Wishing you and your business continued success.
