Banking

Thanks for the clarification, @SuperiorGCAZ.

The best way to handle this situation is to ignore the deposit from your bank feeds. This will delete the transactions from your transaction list. Then, clear them manually from the account register.

Here's how:

1. Go to the Banking menu.
2. Select Bank Feeds and choose Bank Feeds Center.
3. Select the bank account and click Transaction List.
4. Find the deposit.
5. From the Action column, click the dropdown and select Ignore.
6. Click Yes to confirm.

Once done, clear the refund transaction and the received payment from your account register.

1. Go to the Lists menu and select Chart of Accounts.
2. Look for the credit card account that needs fixing.
3. Locate the uncleared transactions.
4. Clear them by putting a checkmark.
5. Once done, click Record.
6. Click Yes to confirm.

To learn more about the online banking features in QuickBooks Desktop, you can check these articles: 

• Get started with Bank Feeds for QuickBooks Desktop.
• Add and match Bank Feed transactions in QuickBooks Desktop

Keep posted if you have any other banking concerns. I'll be always happy to help.