Thanks for joining us in this thread, marcfuller.
Have you already tried the steps given in the original response? It discusses how to determine what transaction the error message is referring to and how to resolve the issue as well.
Please take note that in order for QuickBooks to automatically record deposits, there needs to be a matching sales receipt or payment received on an invoice. For example, if you process a payment in the Merchant Service Center there won’t be a matching sales receipt in QuickBooks and the automatic deposit will fail. This is why it's important to process all your payments using QuickBooks online.
Just in case you're unable to record the deposit manually, I'd recommend reaching out to our QuickBooks Merchants Support Team. Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you.
You can also follow these steps to prevent this issue from happening again:
- Go to the Gear icon ⚙, select Account and Settings, and then click Payments.
- In the Chart of Accounts section, select the bank and expense accounts QuickBooks should use.
Additional guidance and future reference can also be found here:
You can always count on us and post questions in the Community if you need help again. We're always here to guide and assist you.
