Hello, Tapestry.
I know how you feel and the importance of getting this issue resolved as quickly as possible.
The merchant setup is likely the cause of this issue. The investigation for this is already closed. Since you're still having the same issue, I suggest contacting our support. This way, they can review and open a new investigation.
In the meantime, you can manually upload transactions into QuickBooks Online.
Here's how:
1. Go to the Banking menu or Transactions menu. Then select the Banking tab.
2. Click the account you want to upload the transactions into.
3. Choose the Link account ▼ dropdown and then Upload from the file.
4. Hit Browse and then locate the file you downloaded from your bank. Then select Next.
5. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then click Next.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then hit Next.
7. Choose the transactions you would like to import. Then select Next.
8. Click Yes, then Let's go.
Here's how to reach our support:
1. Sign in to your QuickBooks Online company.
2. Click the Help(?) icon at the top right to open the QB Assistant window.
3. Hit the Talk to a human menu and enter the issue/topic.
4. Follow the on-screen instruction to complete the process.
5. Select Chat with us or Have us call you.
Feel free to check the guide here on how to categorize and match online bank transactions.
Let us know if you have further questions about Bank Feeds. We're always here to help you.
