After way too much time trying to parse out the answer on QBO's website and numerous phone calls with customer service who couldn't succinctly address the issue, here's the short answer to handling Chase credit cards in QBO:
1. Create the parent account - this will NOT be connected to chase.com.
2. Create a subaccount for each cardholder. Don't worry about the primary and additional, everyone is a subaccount under the parent account.
3. Connect each cardholder's account to chase.com. QBO does a nice job of allowing to showing you the one-to-one account connection.
4. When you reconcile the credit card statement, choose the parent account and start reconciling. All of the transactions for all cardholders will show up in the reconciliation window.
NOTE: the statement payment will always flow into the primary cardholder's account. You can either break up the payment by cardholder account or leave as the net effect of the subaccounts will be reflected in the parent account - this is where you see the accurate, sum-total balance of the credit card account and all card holders.
