Hello there, Hull Girl.
When you receive this message alert, it means that there's a problem that you need to fix. No worries, I'll help and make sure you handle this properly.
First, let's determine which payments were in the deposit. Log in to your Merchant Service Center. Once you get in there, select Payments, then Manage Account. In the Activity & Reports section, select Deposits. You'll then have to choose your recent deposit to see the individual payments.
Once done, record the deposit in QuickBooks. Make sure the amount is the same as what you have in your payments account. Here's how:
- Go to the +New button.
- Select Bank Deposit under Others.
- Choose the QuickBooks Payments section.
- Match the payments in the list to the payments in the Merchant Service Center report.
- Click Save and close.
If the reconciliation needs to correct, you can manually unreconcile and reconcile them again. You can refer to this article for details:
Reconcile an account in QuickBooks Online.
Also, you can check this article to learn on how to prevent this issue from happening again: Make sure QuickBooks knows which account to record deposits to.
Please let me know if you have other questions. I'll be around to help you more. Take care always.
