I’ve got you covered, @Kaprow.
We appreciate the information you’ve shared with us. Since the recommended instructions doesn’t make difference, it would be best to contact our Technical support team to investigate this further.
Our phone and chat supports have tools that can check your account and can provide you additional fixes. You can follow these steps below to get in touch with them:
- Select the Assistant menu.
- Type in Talk to a human.
- Enter a brief description of your concern.
- Click, I still need a human.
- Choose to Get a callback.
In case you need more tips and resources to manage your account and finances. Feel free to visit our Support page to learn more. This gives playlists and extra tools to help your experience better.
Don’t hesitate to let us know if you have other concerns or questions besides banking. We're always here to help you out. Take care!
