Hi Marianne,
E21J was able to solve the questions by following the steps provided by my colleague @JessT. Just make sure that when transfer funds or create deposits from one account to the other, the US Dollar is selected as the transfer currency. Then, you will enter the amount in USD and the exchange rate at that time. This process will zero out the balance in your USD account.
We still suggest reaching out to an accountant if there's a need for you to create an adjustment. You can also get in touch with our Phone Support Team if you get the same result after selecting the transfer currency. I'll be attaching an article about the Multicurrency feature in QuickBooks Desktop.
Let me know if you have other questions. Keep safe!
