Hello, SabrinaS91.
This is not the kind of service we want you to experience in QuickBooks. I appreciate all the troubleshooting steps you've performed. However, I've conduct research and verify with the engineering team, we haven't received any similar issues reported in QuickBooks Online.
I suggest reaching out again to our customer service team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue and to gather your information to create a new INV and send this data to our engineering team for further investigation.
To contact our support, here's how:
- Go to the Help icon.
- Choose to Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Select I still need a human, then click Contact Us.
- Choose a way to connect with us.
Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.
If there’s anything else I can help you with, leave a comment below. I’ll be right here to assist you further. Enjoy the rest of your day!
