Hi there, bellcommons.
I'm glad to see you posting your concern here in the QuickBooks Community forum.
In the meantime, we didn't receive any reported concerns about uploading transactions from the Bank of America using the Web connect feature in QuickBooks. Since you still encountered the same problem and it has been happening for over a year, you can follow the troubleshooting steps shared above to isolate this issue.
However, if the problem continues to occur, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to check and further investigate the cause of why the file isn't working using Web Connect.
Here's how to contact them:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Choose the Assistant section.
- Type your concern in the Type something field.
- Click Talk to a human.
- Click I still need a human.
- Click the Get help from a human.
- You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
You can refer to this article to see steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.
You can post again here in QuickBooks Community if you have any other concerns or questions about QuickBooks. Please know I’m always ready to answer them for you. Have a good one.
