Banking

I can help edit your auto-populate preference, Sandy Eggo.

You have a way to turn off the Automatically Recall Information option. Let ensure first that you've downloaded the latest release of QuickBooks Desktop to get the updated fixes and features. 

Here's how: 

1. Click the Help tab at the top menu bar.
2. Click Update QuickBooks Desktop.
3. Go to the Update Now tab.
4. Put a checkmark beside Reset Update.
5. Click Get Updates.

Then, you can turn off the setting by following these steps: 

1. Go to the Edit menu and select Preferences. 
2. From the General menu, select My Preferences.
3. Under the Automatically Recall Information section, you can unselect the option to automatically remember the account or transaction.
4. Click OK. 

If you get the same thing, we can try to verify and rebuild your data in QuickBooks. This will help you fix data integrity issues. Repairing QuickBooks can also fix program-related issues.

Keep me posted on how this works. Take care and have a good one!