Hello, jlong2.
I appreciate you following up on this thread. It's my priority to make sure the option to autofill info in QuickBooks Online is working for you.
Since the autofill option is turned on and you're still being asked every time if you'd like to autofill, I recommend clearing the browser cache. The cache is in place to collect stored data to make loading web pages quicker and easier. Every so often the cache can get full which can in turn can cause performance errors. Clearing it will force the system to refresh and remove what's causing QBO to not recognize that autofill is already turned on. Here's how to do this if you're using Chrome:
1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.
This article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online
Feel free to follow up with me here after giving this a try. I'll be here if you have any other questions or concerns.
