Ryan_M
Moderator

Banking

Hi @Foamroof,

 

Thank you for your prompt reply, as well as for sharing an update on your situation. I'll point you in the right direction for support with your query. 

 

As my peer @Nick_M stated above, it's best to contact our Technical Support team for your issue. They can pull up your account, and investigate as to why the download goes to your other QuickBooks Desktop (QBDT) company when it isn't synced there. 

 

You can keep this article for reference: Contact QuickBooks Desktop support. It includes their hours of operation so you know when they're available.

 

I'll leave this article with you as well: Edit Bank Feed settings for bank or credit card accounts. It has the necessary links for articles that you can follow in case you need to change your bank or credit card information. 

 

Feel free to post another reply below if you have other questions about online banking in QBDT. I'll be around to help you out.