Banking

Hi there, nicoleth.

It's nice to see you back here on this thread and to help you with your concern about unable to sync transactions with American Express.

We recently received a new report about missing transactions with Amex. Our product team is working to fix this as soon as possible, and we're unable to provide a workaround at the moment

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please follow the steps below on how to contact them.

If you're using the old interface of QuickBooks Online, here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about Amex.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.

If you're using the new interface of QuickBooks Online, please follow the steps below on how to reach them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to see the detailed steps on how you can manually import entries from your bank or credit cards into QuickBooks Online so you're able to see the latest update of the transactions: Manually upload transactions into QuickBooks Online.

Please let me know how it goes by clicking the Reply button below. I'll be around to help if you have any other questions about downloading bank transactions. Have a good one.