Banking
Thanks for joining the discussion, @jdragnich,
We want to make sure you're able to match your transactions. If you're unable to link the payroll entries with the bank feeds, you can try the steps I shared for a customer with the same issue. Click this link here: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/quickbooks-will-not-find-a-m...
If the same thing happens, I highly recommend contacting our Support Team to report this problem to our engineers. To contact our representatives, follow these steps:
- Go to the Help menu then select Contact us.
- Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to the Choose a way to connect with us section.
- Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
- When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:
When you're connected, provide all the information about your concern or request a viewing session with out representative.
Kindly update me with the result. I want to make sure this is taken care of and the issue is resolved immediately. Have a good one!
