Hello there, @drlaurenprimiano.
This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through, but know that you have the right to be heard, and I'm here listening to you.
That said, want to make it up to you in the Community space.
Can you provide details on what you're having issues with within QuickBooks? The Community Team and other users might be able to help you out.
Our articles might have something that can help, too. You can click on this link.
I know you already contacted us multiple times, but I still suggest working with our phone representatives again to get the details you need. You can also request for a supervisor to handle the case and look into your account.
Here's how to reach them:
- Go to the Help menu.
- Choose Contact Us.
- Enter your specific concern in the What can we help you with? box.
- Click Let's talk.
- Select Get a callback.
- Enter your contact details.
- Hit Confirm my call.
In regards to your concern, @juliecrossen1.
You can contact our Customer Support Team. They can access your account securely and provide further information about the charge and help correct this issue. Just follow the steps above on how to reach them.
Just in case, I'll be adding the contact steps for your reference. To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.
Please know that you're always welcome to comment below if you have other concerns about QuickBooks. I'm just around to help. Take care always.
