Banking

Hi there, kpagaduan12.

I’ll help point you in the right direction in removing the uncleared sales receipt.

In QBO, you can remove past transactions on the Reconciliation page by either deleting or reconciling them. Since the sales receipt is from the previous year, I suggest consulting with an accountant for further assistance.

They can guide you on how to handle this type of situation. It also ensures that your books are in order. If you’ll have to delete the sales receipt, let’s go to the Chart of Accounts to accomplish this task.

Here's how:

1. Go to the Accounting menu on the left panel to choose Chart of Accounts.
2. Select the right bank to where the sales receipt is posted to.
3. Click View register under the Action column.
4. Press the Filter icon.
5. Then, press the Reconcile Status drop-down list to select Not Reconciled.
6. Pick Sales Receipt from the Transaction Type drop-down and hit Apply.
7. Click the Sales Receipt to expand the line.
8. From there, press the Delete button and follow the on-screen instructions to confirm the deletion.

However, if you’ll have to reconcile the transaction, perform the recommended instructions in this article: Reconcile an account in QuickBooks Online.

I've included some articles for future reference. These resources contain solutions on how to resolve reconciliation problems in QBO.

• Fix issues for accounts you've reconciled in the past in QuickBooks Online 
• Fix issues at the end of a reconciliation in QuickBooks Online 

Stay in touch if you still need help when working in QBO. I’ll be happy to assist further. Wishing your business continued success.