Hi there, @JustCurious.
We'd want to resolve the grouped deposits entry that is sitting in your accounts register so that you can continue with your job. Since the suggested steps won't work, I encourage you to reach our Customer Care Support team.
From there, they can investigate it further with their tools in a secure environment. This way, our support will have a closer view of fixing the ungrouped deposits to categorize them into the correct account.
Feel free to drop by if you have other questions about QuickBooks for Mac or share your experience after reaching our Customer Care Support team. The Community is always here to help. Take care!
