Hi there, keithpepper.
Welcome to the Community. It's my pleasure to help access your Visa account in QuickBooks Online. In the meantime, let's try opening your account using the private browser to help us determine if this is a browser-related issue.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, we'll need to clear the cache to prevent this from happening again. There are times when we'll experience unusual behavior if the browser saves too much cache. Additionally, you can use a different browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
You may also read these articles to learn more about online banking:
Also, if you encounter any online banking error, please refer to this article about fixing online banking issues in QuickBooks for more troubleshooting steps: How to manually update an account to fix banking errors.
Find your way back here if there's anything else you'd like to ask or share. Have a great day!
