Hello Reymond,
Thanks for your reply. However, I have already tried all those things: clearing my cache, using an incognito window, disconnecting and reconnecting the PayPal bank, using a different browser (I normally use Chrome), even using a different computer. Nothing works. I just tried an incognito window and a different browser yet again (I repeat, this problem has been going on for six months now!) and the refunds do not come, period.
Your own colleague @RCV even confirmed to me just this morning that the issue has still not been resolved. And reading through this forum, it seems that the problem persists for other merchants, not just me. Can you confirm, @Mal47 ?
Finally, as I mentioned, I am not able to use the callback service to talk to anyone from Quickbooks as I do not have a US phone number, because I do not live in the US. Do you have a phone number I can call, rather than using the callback service?
Thanks
Francesca
