Banking
This isn't the kind of service we want you to experience, @francesca-elizab.
I can only imagine what you must be feeling right now. In these tough times, we want to provide you with some relief.
I've checked the reports associated with this concern and found out that the case was already closed. Having said, you can check out its case number once you get in touch with our phone support. This way, they can review if your account was added to the list of previous affected users. Here is the investigation number: INV-22493.
Since you're still getting the same issue, I'd recommend refreshing your connection to get the latest available transactions. This will also update all your connected bank and credit card accounts on the Banking page. Here's how:
- Go to the Banking menu or Transactions menu.
- Click the Banking tab.
- Select Update.
If the issue persists, open your QuickBooks account in a private window to check if it's browser-related. This doesn't save your browsing history so trace can be found on your computer. Simply press the following keyboard shortcut keys to access it:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once your PayPal refund transactions show up, you can go back to your regular browser and clear its cache. You can also use another supported browser to access your QuickBooks account and update your Bank Feeds.
After your PayPal transactions are downloaded, you can now review and categorize them.
In addition, only US phone number is available for QuickBooks Online USA accounts. You might wanna check out our QuickBooks support website for further details: Contact QBO customer support.
Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!
