Hello Rea and thanks for your reply.
I have to say, though, I believe you are mistaken. In fact, I found two different Quickbooks forums about this same issue, and in the other one (https://quickbooks.intuit.com/learn-support/en-us/banking/re-how-to-record-refunds-issued-via-paypal...) your colleague just confirmed to me that in fact it is a general problem that has still not been fixed, "the engineers are still working on it". Please clarify this point internally and come back -- preferably on both forums -- with the real, current status of this fix.
It is also very hard to believe there is something wrong with my (and lots of other merchants') setup, since refunds from Paypal came in the feed for years without any problem. Then suddenly, around 6 months ago, they stopped coming for all of us. Furthermore, there is nothing to "set up" that you can possibly set up incorrectly when you connect Paypal bank. You just click "connect to bank" and the rest happens automatically. And, I did this years ago and it always worked until about June.
Thanks
Francesca
