Good morning, @airfx.
It's great to see a new face here in the Community. I'd be glad to offer some assistance with your delayed deposit question. Helping out with deposits are my specialty.
Since your deposit is taking longer than usual, here are a few things you can do:
Step 1: Check the transactions in the batch
Sometimes a batch that includes a refund, return, or credit, can delay the deposit for up to six calendar days, if:
- Sales that we already deposited to your bank are processed.
- The total of the return, refund, or credit may be more than the threshold for your business. Note: In a single deposit it shouldn't be more than $100.
Step 2: Reach out to your bank
In some circumstances, banks will hold onto funds after we deposit them. The reason for this is that you may need to take some additional required steps with your banks. I recommend reaching out to them.
In the end, you can always contact our Merchant Services Support Team. They have advanced tools to help look further into the system to see why your deposit is delayed. Here's how:
- Go to the Help icon in the top right-hand corner.
- Click the Contact Us button.
- Type in Delayed Deposit and then hit Let's Talk.
- Scroll down and choose to Get a callback.
It's that easy. For future reference, you can always check the deposit speed in your QuickBooks Online (QBO) for helpful information on where your money is.
After reviewing these details, you should have a better understanding of why your money is being delayed. It's my priority that you're able to get back to running your business. I'm only a post away if you need me. Have an amazing Wednesday!
