Banking

Hey there, tkelley.

We are aware of an issue where QuickBooks Online users are unable to add a bank account or missing accounts to connect from the Banking page.

Since you're being impacted by this issue, I would advise you to get in touch with our QuickBooks Support. This way our engineers can add your account information to the list of affected users and attach your case to the investigation number INV-51427. Any progress will be communicated via email.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

Once you've successfully added your bank account, I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you have other questions about QuickBooks. Have a good one.