Hello there, hattier,
Do you have a specific error message or code when you go to the Banking page? This would help us review our system for any reported issues related to Citibank.
Meanwhile, the Banking page cannot download your bank transactions if the connection between your bank's website and QuickBooks Online is interrupted. I'd recommend visiting your bank to see if they have an ongoing website maintenance. After that, we can refresh the connection by doing the manual update.
- In the Banking page, highlight the bank you're working with.
- Click the Update button and enter the Multi-Factor Authentication credentials if asked.
- Continue with the update.
You can use this link for reference: What to do if you see a bank error or bank transactions won’t download.
Let us know how this goes so we can further assist you. Additional details would be much appreciated. Have a great day!
