Banking

Thanks for getting back here, howardtm.

We can try to undo the transaction and add it again. This is to check if the exchange rate will be updated.

Here's how:

1. Go to the Banking or Transactions on the left panel.
2. In the Categorized tab, find the transaction and click the Undo link.
3. Go back to the For Review page and check the rate. If it's correct, click the Match link.

Otherwise, contact our Customer Care Team to further investigate what's causing the exchange rate to show 1 when matching the transactions.

Before doing so, please check our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

Please feel free to leave a comment if there's anything else you need. I'm just a post away to help you some more.