Hello @janeaustin,
Currently, we have an on-going issue where transactions are missing or not updating with the Salal Credit Union bank. Rest assured that our engineers have been informed and they've been working along with your banking team to fix this as on as possible.
While they haven't posted any workaround yet, it is recommended to wait for the integrated connection to be fixed so you won't have any issues upon reviewing your online banking transactions. Or you can upload a CSV file of your transactions if you wish to track them now.
But I'd still recommend contacting our Customer Care Support directly from the Help menu. From there, a specialist can pull up your account, securely, and associate it with the said on-going investigation so you'll receive all available updates via email message. To do so:
- Go to the Help menu.
- Select Contact Us.
- Enter Missing Transactions - Salal Credit Union in the What can we help you with? field.
- Click Let's talk.
- Select Start a chat or Get a callback.
Lastly, I've got you this helpful article for the steps to ensure that your bank account balance is accurate in relation to your bank statement: Reconcile an account in QuickBooks Online.
We appreciate your patience as we continue working for a fix. Please let me know in the comments below if you have any other questions. Stay well!
