Banking

This isn't the kind of service that we want you to experience, @teambeefcake. 

I can see the importance of the refund transactions that need to show in your bank feeds and getting this issue resolved as soon as possible.

To sort this out, I'd suggest reaching our Customer Support Team. They have the tools that can help determine the reason behind this matter and have the ability to create an investigation if necessary.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the Help icon on the top right.
3. Hit the Contact Us button at the bottom.
4. Enter a short description of your concern.
5. Pick the Let's talk button.
6. Choose the method on how you'd be connected to support, either chat or email. 

To ensure we address your concern on time, check out our support hours.

In the meantime, you can manually upload your bank transactions. You can download them directly from your bank's website. Once you've downloaded them, here's how you can upload your transactions:

1. Go to Banking.
2. Under Bank and Credit Cards, select your PayPal account.
3. On the Update menu, select File upload.
4. Find and open the saved file of your downloaded transactions.
5. Select Upload.
6. Click Finish.

Here's an article you can read to learn more about how you can manually upload your bank transactions: Manually Upload Transactions into QuickBooks Online.

I've also included this helpful article that'll help you add, match, or categorize your transactions after uploading them: Categorize and match online bank transactions in QuickBooks Online.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.