Thanks for posting to the Community, @BroadwayLife.
Currently, we have an investigation case about Chase Bank transactions downloaded as duplicate entries in QuickBooks. Our Product Engineers are already working on this and fixing it as soon as they can. The case code is INV-47289.
I know that it will save a lot of time when we get this resolve. Also, I encourage reaching our Care Support Team to attach your account to the investigation. That way, you'll get notifications from them once it's resolved.
Here's how to contact them:
- Sign in to your QuickBooks Online company.
- Click Help (?) at the top right.
- Select Contact Us.
- Please enter a short query and hit Let's talk.
- Choose to Start a chat or Get a callback.
You can also check our support hours to get our supports at a convenient time.
Additionally, you can always visit the Community Help page to search for articles such as banking and reports or click the Topics tab above.
Feel free to place a comment here anytime if you have more questions. I'll keep my notifications open. Take care!
