Thanks for sharing additional details, @reolsen.
I also appreciate you for performing the troubleshooting steps suggested by my colleague Mark_R above. Just to make sure we’re on the same page, were you able to contact your bank and verify if there are changes made on their end? If not, I recommend contacting them and verify of any changes.
If so and there are none, I got some additional troubleshooting steps to fix this. I recommend running the Verify and Rebuild utility tool. This tool easily identifies and fixes issues within your company file. Let me guide you how.
To Verify:
- Go to the File menu.
- Select Utilities.
- Then click Verify Data.
To Rebuild:
- Go to the File menu.
- Select Utilities.
- Simply click Rebuild Data.
You can also check this article for more details about the troubleshooting steps: Verify and Rebuild Data in QuickBooks Desktop.
Also, there’s no harm in deleting those unneeded Web transactions. I'd recommend contacting your accountant for additional guidance in deleting those transactions. This way, we'll ensure the accuracy of your accounts after making these changes.
Additionally, if you wish to contact our Support team, you can reach out to them by following these steps:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
You might also want to visit our Support Hours page to know the best time to contact them at a time that is convenient for you.
Lastly, let me add this article that can guide you in reconciling your account effectively: Reconcile an account in QuickBooks Desktop.
Let me know if you have other concerns or questions about managing your banking feeds. I’m more than happy to help you anytime. Have a great day ahead and keep safe!
