Hi there,
We recently had to cancel an event and issued refunds (via Paypal) to a large group of customers that all paid via Paypal. When I look at a Paypal report from Paypal.com, it shows all of these transactions as "Withdrawals and Debits" and not as "Payments Sent."
I was hoping that these transactions would appear in my Quickbooks Online Banking feed and then I could classify them as "Refunds Issued." Unfortunately, none of these transactions appear in my feed.
I am not sure how I should be adding these to Quickbooks Online so that I can make sure to record the money going back to the customers (and the Paypal Fees charged).
I've watched this video (https://quickbooks.intuit.com/learn-support/en-us/customer-refunds-and-credits/how-to-refund-custome...) and it mentions the linked transactions should appear in my Paypal feed, but that isnt happening.
Any assistance would be greatly appreciated.
