Hello there, @gloriadeb204.
In QuickBooks, the Record Bounced Check feature only applies to the Check payment. It's possible the icon is grayed out if the payment method is not a Check.
Let's make sure that the check is selected on the payment method correctly. Let me guide you how.
- Go to Click the Customers, then select Customer Center.
- Select the Transactions tab.
- On the left pane, select Received Payments.
- Find and double-click the payment you want to record as NSF.
- On the Receive Payments window, select CHECK.
- Click Save & Close.
- Select Yes to confirm.
Once done, you can now record the bounced check by following the detailed steps in this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
Let me know if you have other questions by dropping a comment below. I'll be sure to get back to you.
