I appreciate your effort in performing some basic troubleshooting steps to help address the issue @RMEL1.
This has been raised to our product engineers to identify the cause of this problem. They are currently taking care of this matter with high priority to provide our affected customers with a solution as early as possible.
I recommend contacting our Support Team so you'll be added to the list of affected users and automatically receive an email notification with the latest updates.
Here's how to contact us:
- Click the Help on the top right.
- Select the Contact Us button.
- Enter your concern.
- Click Let's talk.
- Choose a way to connect with us through, Start a chat or Get a callback.
To ensure we address your concern on time, check out our support hours.
Once it's reconnected successfully, transactions will automatically flow into the program. Then, you can already assign, categorize, edit, and add them.
I'll be right here if you need more help with banking. Stay safe and healthy!
