@ReyJohn_D
I am kinda stuck here. If possible, I do not want to engage technical support via telephone, which is why I am using this online forum.
It seems the issue is related to the import function of QBO files and QBDT not wanting to create duplicate entries when you try to import the same data twice. I get it, like a safety on a gun.
This being the case, what is the procedure to import the same data twice and OVERRIDE the safety that QBDT is using?
This really can't be that difficult of a problem to solve.
Am I missing something? If you read the entire thread, you will see the first response told me it was a tech issue related to the creation of the QBO file from a CSV file. Then finally a Intuit person mentioned the duplicates issue – which sounds completely logical. Assuming this is the issue, that is the work around?
As I mentioned, I am not sure technical support will honor my license since they are going to say it is past the 30 day window. Which means I used ZERO of my support. At this point, I just need a simple answer on how to progress with this issue which does not paying for support, considering the one time I wanted to use it – right at the beginning of the pandemic – I was unable to bc I could not get through or leave a message for a call back. At this point, I really just need help with this single issue.
Please advise. I know several people have stated to call technical support, but I am literally broke and just had a baby without insurance (really! it aint cheap) and the recent economic events make spending money on support impossible for me. That is why I am using the online forums!
Thanks for your understanding.
