Thanks for the additional information, Roberto Verde.
You can perform the basic troubleshooting to fix Web Connect import issues in QuickBooks provided by my colleague above first to isolate this issue (in case you haven't tried it yet). However, if the same thing happens, I encourage getting in touch with our technical supports. This way, we'll be able to pull up your account in a safe session and conduct a series of tests to rectify the underlying issue.
Here's how to connect with us:
- Open QuickBooks.
- Select Help from the top menu bar, then go to QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your concern, then select Continue.
- Choose Start messaging or Get a callback from the next available expert.
You may also check our support hours to ensure that we address your concerns on time.
Once your bank transactions are in, it's time to review them before adding them to the register.
Should you have any other concerns or follow-up questions, you can always find me here. Stay safe and healthy.
