Hello there, @Arrow98.
I'd like to ensure that your concern get's addressed. While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.
Since your bank rule is still not working, I highly recommend giving our Customer Care Team a call again. They'll be able to do further investigation about this behavior and can open a investigation ticket if necessary.
To give you more details about Bank Rules, please check out this link: Bank Rules in QBO.
Let me know if you have any other questions. I'll be around to help. Take care.
