Hello info,
I'd like to help you however I can. To make sure that you get the assistance that you need, it'd be best to contact out QucikBooks Desktop Customer Care. They can help you look for a workaround and further assist with this.
You can get the QuickBooks Desktop contact information through this link:
1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. If asked, choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.
Reach out to me if there is anything else you need. This specific issue will be easier to investigate over the phone, but I'll be glad to answer any questions I can.
