Good afternoon, @mjdevitomd.
The reason your web browser keeps freeze is that QuickBooks is discontinuing support for Internet Explorer. This is so QuickBooks can continue to support newer versions and use more advanced technology. However, you can import your transactions using the .qbo file by using a different browser, such as Google Chrome, Firefox, Microsoft Edge, etc. Now you can download the transactions and import them into your Desktop account.
Please let me know if this gets you back to business. I'll keep an eye out for your response.
