The issue is still ongoing, laurenrm.
This isn't the kind of experience that we want you to encounter. Rest assured, we will send an email once we have an update about the error when connecting the Chase Bank account to QuickBooks.
In the meantime, we can manually import the transactions using Excel CSV file. Please refer to this article for the detailed steps: Import bank transactions using Excel CSV files.
I'd also recommend reaching out to our Phone Support team so you'll be added to the send email list. Here's how:
- Click the ? Help menu and select Contact Us.
- Enter I get an error while trying to connect my bank as a keyword.
- Click Let's talk.
- Select either Start messaging or Get a callback if you want someone to call you back.
Also, in what way you send a request to us? If you're referring to the request update with regards to the issue, rest assured we will inform you by sending an email associated to your QuickBoooks account.
Either my colleagues or I will revisit this thread once a permanent fix is available. We appreciate your patience while we're finding the main cause of the error.
